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Knowledge Management

Knowledge Management is a particular area of specialism for us, with four of our consultants having headed up KM functions in law firms.  This, alongside our experience of fee earning and fulfilling professional support/knowledge lawyer, innovation and quality management roles, gives us a perspective on what firms and fee earners need and the practicalities of delivering it.  

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Knowledge Management Strategy 

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​Knowledge systems and integration 

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KM team development 

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Legal process and legal project management 

Our services include

  • Creating and reviewing KM strategies for firms and auditing the knowledge landscape

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  • Advising on the structure, development and management of KM teams – leveraging the use of paralegals and Knowledge Executives to maximise value from experts such as Knowledge Lawyers/Professional Support Lawyers (PSLs)

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  • Advising on KM systems and repositories (selection, upgrades, taxonomies) and KM aspects of document management system projects

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  • Applying the principles of ISO Standard 30401 on Knowledge Management Systems

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  • Training and mentoring KM teams

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  • Advising partnerships on how to extract value from KM

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  • Assisting firms with selection of intranet platforms and the implementation of new intranets

  • Assisting with the selection and implementation of enterprise search tools

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  • Helping firms develop their knowledge-sharing culture

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  • Assisting with KM aspects of the selection and implementation of digital workplace and collaboration tools using the Microsoft 365 suite and other products

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  • Analysing legal processes to identify potential efficiencies, opportunities for increased knowledge-sharing/collaboration, and legal tech tools/KM or matter management initiatives

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  • Advising on legal project management tools and templates and delivering LPM training

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  • Leveraging firms’ client and matter data to improve KM initiatives

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  • Advising on legal training/learning management

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  • Fractional KM director as a service

Areas we work in

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Strategic Audit and Review

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System Review and Selection

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Transformation
Projects

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Fractional IT Director

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Kate Stanfield
Director of Knowledge Management
Collas Crill

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We reached out to 3Kites to support our new team of professional support lawyers, some of whom have only recently crossed over from fee earning. Jenni's experience in having made the same transition, and thoughtful personalisation of the training to our firm's needs made it a very valuable set of sessions, and her enthusiasm was infectious. Rather than just looking at the basics of knowledge management itself, Jenni offered meaningful insights into the relationship between knowledge management and fee earners. They left the session with a number of ideas for initiatives on improving stakeholder engagement, and a deeper understanding of what it means to work in knowledge management

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